What are cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.
We use cookies and similar technologies (such as web beacons, pixels, and localStorage) to recognize you, customize your experience, provide functionality, and understand how our service is used.
Types of cookies we use
We categorize cookies into four types based on their purpose. You can manage your preferences for each category.
Strictly Necessary Cookies
These cookies are essential for the website to function properly. They enable core functionality such as security, authentication, customer support, and session management. These cookies do not store any personally identifiable information and cannot be disabled.
Maintains your authenticated session and ensures secure access to your account through our authentication service
Duration: 24 hours
Stores your cookie consent preferences
Duration: 12 months
Powers our live chat support system, which is essential for handling customer inquiries, account issues, and technical support. Enables real-time assistance and maintains conversation history for effective issue resolution.
Duration: Up to 9 months
Identifies you across support conversations to provide consistent and efficient customer service
Duration: Session
Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences, language selection, and UI customizations. They improve your experience but are not essential for core platform functionality.
Currently not in use. When enabled, these will remember your UI preferences, theme settings, and display options.
Duration: TBD
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our service and user experience.
Tracks page views, user sessions, traffic sources, and user behavior patterns to help us understand how visitors use our platform and improve the user experience. Data is anonymized and aggregated.
Duration: Up to 2 years
Tracks user interactions and conversions to help us understand which features are most valuable and improve our service.
Duration: Up to 3 months
Marketing Cookies
These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad. They may be used to build a profile of your interests and show you relevant content on other sites.
Tracks conversions from social media and display advertising campaigns, enables retargeting, and measures the effectiveness of our advertising. Used to build audience profiles for personalized marketing.
Duration: Up to 3 months
Enables retargeting campaigns to show you relevant advertisements on other websites based on your interactions with our platform. Measures ad campaign performance and optimizes ad delivery.
Duration: Up to 2 years
Used for audience building and ad optimization across multiple advertising networks. Helps us reach potential customers with relevant content.
Duration: Up to 13 months
How to manage cookies
Our Cookie Preferences Tool
You can manage your cookie preferences at any time using our cookie settings tool. Click the "Cookie Settings" link in the footer on any page to customize your preferences.
Browser Settings
Most web browsers allow you to control cookies through their settings. You can typically find these settings in the "Options" or "Preferences" menu of your browser. However, blocking all cookies may impact your ability to use some features of our service.
Mobile Devices
If you access our service through a mobile device, you can manage cookies through your device settings or the browser app settings.
Third-party services
Authentication Services
We use third-party authentication services to provide secure user authentication and session management. These cookies are strictly necessary for you to access your account.
Legal basis: Contract performance (GDPR Article 6(1)(b))
Customer Support Chat (Strictly Necessary)
Our live chat support system is essential for providing customer service and technical assistance. These cookies enable you to contact our support team and maintain conversation history.
Legal basis: Legitimate interest (GDPR Article 6(1)(f)) - providing essential customer support for our service.
Analytics Services (Optional)
If you consent to analytics cookies, we use third-party analytics services to understand how visitors use our website and improve the user experience.
Note: You can manage your analytics cookie preferences at any time using our cookie settings tool.
Data controller
The data controller responsible for your personal data is:
Leak Remover OÜ
Registry Code: 17166673
VAT Number: EE102831371
Address: Harju maakond, Tallinn, Kesklinna linnaosa, Ahtri tn 12, 15551, Estonia
Email: admin@leakremover.com
Contact us
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
Leak Remover OÜ
Registry Code: 17166673
Email: admin@leakremover.com
Subject: Cookie Policy Inquiry